Services

Kind Persuasion Methodology. How messaging moves people from caring to acting.

112 organizations served | 16 years of cause messaging

Your cause is a way for people to put their money behind the change they want to see.

But perhaps you find yourself struggling to articulate your work in a way that inspires support. Maybe you’ve come away from meetings feeling like, “Argh, I really didn’t explain that well.”

You’ve probably tried reworking your messages yourself, or given AI a whirl. But still, your messaging undersells your cause.

Kind Persuasion™ fixes that for cause-led organizations like yours, whether you lead a nonprofit or a purpose-led business. Let this be your method for ethically moving people to act.

Here’s how we can work together.

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Kevin profile picture
Kevin
21 days ago
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We are so thankful for Madeleine, from Kind Word! She did not try to fashion a false persona for our non-profit for fund-raising purposes. Instead, she carefully listened to us share our heart and our purpose. She then drew upon her vast expertise and experience to help us craft OUR unique story in a way that it resonates with potential donors. This matters to us because we are looking for more than financial donors - we are looking for people to truly partner with us in our mission. Her Kind Word ethos breaks through the noise of high-pressured fund raising and touches people as human beings. We plan to continue to use Madeleine at Kind Word for continued consultation all along our journey!
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Sarah Masterson profile picture
Sarah Masterson
36 days ago
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I so appreciate the Conversation Skills workshop Maddie (of Kind Word) offers! We could *all* benefit from her support on an essential but rarely-supported business (and life) skill: Meeting new people and making authentic connections with confidence. In any sector, conversation with new people is part of the job. But we're never trained to do it well! Maddie's warm, relaxed, and actionable approach makes it easier.
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Tiffany Tsao profile picture
Tiffany Tsao
61 days ago
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I work at a not-for-profit arts organisation and we had such an insightful and practical training session with Maddie at Kind Word last week. I came away with a new perspective that made the task of fundraising seem much less daunting than before – and more genuine and heartfelt. I especially liked how she shared basic principles from her methodology that we can adapt to suit our particular organisation's needs and continue to build on. As they say, "Teach someone to fish, and you feed them for a lifetime."
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Kristie Preslar profile picture
Kristie Preslar
72 days ago
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I am extremely passionate about the services I want to provide future clients. I often struggle with translating those passions into the written word. Creating a focused message is hard! I received the much needed direction, encouragement, and actionable resources from my one-on-one session with the owner of Kind Word, Maddie Nance. She guided me through an open and authentic conversation in order to understand the why, the what, and the how of the services I want to offer. She asked thought provoking questions, carefully listened to all my words, skillfully tracked the free flowing thoughts, summarized them throughout the session and translated my words into a meaningful resource sent to me within hours after our session. I am energized, encouraged, empowered, and more confident in how to communicate the services I will provide in a focused, intentional, and authentic way. Thank you Maddie!
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Erin Peshoff profile picture
Erin Peshoff
126 days ago
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I came into this session thinking I had my messaging figured out. I did not. Madeleine runs a structured process, Kind Persuasion, and what makes it work is that she asks questions that sound simple and are not. Within the first twenty minutes she had reflected back language I use with clients that I had never thought to put on my own website. She pressed me when I got vague. She named specific phrases and frameworks, not just general principles. By the end I had a list of things I could actually do: where to finish a sentence I had been cutting short, how to use the word "specifically" to earn credibility instead of just claiming it, why "focus on things that matter" is the kind of line that sounds good and convinces no one. If you work in the social sector and you have been writing your own copy by feel, book this session. She will not rewrite your words. She will show you where your words stopped working and why.
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Tina Cardosi profile picture
Tina Cardosi
169 days ago
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I loved Maddie's presentation! I have to admit, before I came, I wondered how it would benefit me as a designer, but I learned so much. I ended up with two full pages of notes! Your storytelling and ability to keep everyone engaged were fantastic.
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Marissa Martin profile picture
Marissa Martin
204 days ago
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I enjoyed Madeleine’s course on emotive writing strategies! The information is clear, relevant, and well organized. It covers messaging techniques that are valuable for any kind of marketing. She also goes further into important topics specific to fundraising. The course is brief and straightforward yet insightful and impactful. I would recommend it to anyone who works in communications for a nonprofit or mission-driven organization.
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Sonja Betschart profile picture
Sonja Betschart
241 days ago
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Loved working for a first collaboration with the team of Kind Word. They helped our non profit organization with aligning the messaging of our new positioning, and specifically the elevator pitch and core messaging. Their insights and recommendations have been of great value and extremely practical and easy for us to integrate. In addition to their skills and expertise, our collaboration has been a lot of fun and very enriching. I can't wait to engage in a next collaboration with the Kind Word team!
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Emmanuel Ogunniyi profile picture
Emmanuel Ogunniyi
244 days ago
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Madeleine delivered a powerful and practical storytelling session for our nonprofit fellowship. Her framework was clear, ethical, and immediately applicable. I left better equipped to connect with donors in a meaningful way. Highly recommend her for any nonprofit looking to strengthen their messaging and impact.
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Christianah Omofoye profile picture
Christianah Omofoye
245 days ago
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Madeleine’s storytelling training session was a great place to be. It was insightful and informative. Definitely worth listening to.
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Joshua Olunlade profile picture
Joshua Olunlade
245 days ago
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Thank you so much for such a practical and generous session this evening. The framework you shared was incredibly clear, actionable, and deeply aligned with the kind of impact we hope our Fellows will create. I especially appreciated how you broke storytelling down into something both strategic and ethical, I believe it gives our community not just inspiration, but tools they can immediately apply.
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Tina Krall profile picture
Tina Krall
329 days ago
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Maddie at Kind Word is the real deal. I brought her in to work with one of my nonprofit clients to sharpen their case for support language, and she knocked it out of the park. She’s true to her business name—kind, thoughtful, easy to collaborate with—and also incredibly smart and sharp as a writer. My client's messaging is now clearer, more compelling, and much more donor-ready. I’d recommend Maddie to any nonprofit fundraising team looking to elevate their storytelling and case for support.
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Janyne Hogan profile picture
Janyne Hogan
408 days ago
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It was such a delight to work with Maddie at Kind Word for a strategic review consultation on Key Messaging and Case for Support materials for our newly forming Foundation. Maddie's expertise, and passion for her craft is second to none! Janyne Hogan, Netball NSW Foundation.
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Seth Giammanco profile picture
Seth Giammanco
469 days ago
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After getting to know Kind Word through their great content on LinkedIn, a couple of conversations, and shared community in The Nonprofit Hive, we engaged them as a strategic partner. They helped us with revised messaging and website copy. Their strategic guidance, process, and copy writing abilities are wonderful. They are collaborative as well as instructive which is exactly what we were looking for. We are really excited about the work that was done and are looking forward to rolling it out very soon.
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Mac-Jane Crayton profile picture
Mac-Jane Crayton
529 days ago
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Thank you for your amazing session on “Communicating Impact to Stakeholders.” Your storytelling approach was truly a highlight. Attendees loved your creative ideas on crafting narratives that resonate with donors and the community. Your talk inspired people to rethink how they share their nonprofit’s story. It was truly a joy working with you, Maddie.
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For you

1:1 Kind Persuasion Session

One focused hour where Madeleine walks you through a structured set of questions and you leave knowing exactly how to update your messaging.

This is a virtual, one-on-one, 60-min session with Madeleine.

How it works:

  • We work through the four stages of Kind Persuasion™ together
  • The questions surface where your message is connecting, and where it’s losing people
  • We come up with ideas for specific, usable language as we go
  • Within two business days, you receive written messaging recommendations, key takeaways, and sample phrases and headlines

Recommended for: Anyone who represents a cause, whether you’re a nonprofit leader or business owner. You feel like your message isn’t convincing the right people (or anyone) and you need expert advice you can action immediately.

Investment: Introductory price of $500 for sessions booked by October 31 (then $1,000 from November 1).

Your session fee is credited if you go on to do a Messaging Intensive within 30 days.

Kind Persuasion Advisory

Your ongoing thinking partner to help you communicate and persuade in all situations. 

Some of your most important work happens in conversation, whether it’s the pitch to a major funder, or getting buy-in from a colleague. Kind Persuasion Advisory puts Madeleine in your corner for those moments, month after month.

Bring whatever is on your plate. Madeleine helps you think it through and find the words to move people. 

How it works:

  • Two 60-min virtual sessions a month with Madeleine
  • Email support between sessions, with replies within two business days
  • Feedback on up to two pieces a month, such as a presentation or important email

Recommended for: Leaders whose success depends on people skills. Choose this when you catch yourself rehearsing important conversations in your head and wish you had someone with persuasion expertise to talk them through with.

Investment: $1,500/month

Limited to five clients at a time.

For your team

Kind Persuasion Messaging Intensive

Know exactly what your team should say, and how to say it.

Your messaging has one job: to move the people you most want to reach from caring to acting. When it isn’t doing that job, you can often hear it inside your organization first. Ask five people on your team why someone should choose you, and you’ll likely get five different answers.

In a Messaging Intensive, we use Kind Persuasion™ to find what your audience responds to and build your messaging around it. Your leadership team works through it with Madeleine, so by the end everyone agrees on what to say and why. You leave with stronger, more compelling messaging and a guide your whole team can use.

How it works:

Before the day, Madeleine will:
  • Review your existing materials
  • Send your team a short survey to understand what they need to confidently talk about your mission
  • Interview up to three of your supporters (donors/customers), so we hear in their own words why they chose you
  • Analyze your competitors’ messaging to spot differentiation opportunities
On the day

Madeleine shares what your team, supporters, and competitors revealed, then guides your team through the Kind Persuasion™ process to identify and agree on:

  • What your audience cares about, and where your current message loses them
  • Your positioning: why you get chosen over the alternative
  • Your elevator pitches, adapted for difference audiences
  • Your 12-Second Fundraising Pitch™
  • Ideas for your Heart-Moving Headlines™
  • The core messages every team member repeats
After the day
  • Your draft messaging guide, delivered within one week
  • A 60-min review call to refine it together
  • Your final guide within three business days of the review call
Choose the format for your day:

In person – One morning or afternoon at your office or a venue you choose. Travel outside Charlotte is billed at cost.

Virtual – Split into two 90-min sessions on Zoom.

Recommended for: Leadership teams whose messaging isn’t connecting with the people they need to reach. Choose this when your work needs a stronger case than your current words make, and you want it done in days, not months.

Investment: From $10,000

Team Workshop:
Kind Persuasion

Develop a shared language about your mission.

Your team will learn:

  • How to understand what someone cares about
  • How to build emotional connection
  • How to build trust
  • How to make one clear, kind ask that people want to act on
  • One shared language, so every team member carries the same message 

Half-Day In-Person Team Workshop: Get your team members in one room, speaking one language. Hands-on Kind Persuasion training so every ambassador can carry the message confidently wherever they go.

Investment: From $5,000 

Recommended for: Leaders and staff who represent your cause to donors, customers, or partners when it’s essential to go in confident and aligned. Choose this when everyone describes your work a little differently and you need one message they can all deliver.

Team Workshop:
Kind Conversation Skills

Help your team build real connection at work and beyond.

Your team will learn:

  • Madeleine’s system for remembering names
  • Easy openers for talking to someone new
  • Questions that naturally go beyond small talk
  • Ways to end a chat without the awkwardness

Half-Day In-Person Team Workshop: We all know that moment when we want to connect more deeply with someone but find ourselves stuck on small talk. This costs us relationships at work and outside it. It takes specific skills to have real conversations. Madeleine teaches proven techniques your team can use everywhere from client meetings to social events.

Investment: From $5,000 

Recommended for: Any team that meets new people as part of the job, from client meetings to conferences and networking events. Choose this when your people are good at their work but find it hard to start a conversation or take it past small talk.

Keynotes & Conference Speaking

Bring an ethical perspective on persuasion to your conference, event, or team off-site.

Madeleine speaks on the topic she’s spent nearly two decades developing in the field and learning what truly moves people to act. 

Signature Talk

  • The Kind Persuasionist: why you don’t have to choose between moving people and respecting them.

A talk for rooms full of people who care about their cause, but struggle to articulate it. Your audience leaves feeling braver about persuasion, and clear on how to move people without being pushy.

Recent appearances:

Appalachian State University (NC)

DMAW Creative Day 2026 (VA)

CharityHowTo (virtual)

Recommended for: People who organize conferences, events, and team off-sites, and are looking for a fresh, ethical take on persuasion to inspire their audience.

Investment: Fee ranges depending on format and audience