112 organizations served | 16 years of cause messaging
Your cause is a way for people to put their money behind the change they want to see.
But perhaps you find yourself struggling to articulate your work in a way that inspires support. Maybe you’ve come away from meetings feeling like, “Argh, I really didn’t explain that well.”
You’ve probably tried reworking your messages yourself, or given AI a whirl. But still, there’s a gap between how much your cause matters and how well your messaging says so. Kind Persuasion™ closes this gap for cause-led organizations like yours, whether you lead a nonprofit or a purpose business.
Let this be your method for moving people from caring to acting, warmly and ethically, without the cringe.
Here’s how we can work together.
Posted on Google![]()
Kevin1 days agoTrustindex verifies that the original source of the review is Google.
We are so thankful for Madeleine, from Kind Word! She did not try to fashion a false persona for our non-profit for fund-raising purposes. Instead, she carefully listened to us share our heart and our purpose. She then drew upon her vast expertise and experience to help us craft OUR unique story in a way that it resonates with potential donors. This matters to us because we are looking for more than financial donors - we are looking for people to truly partner with us in our mission. Her Kind Word ethos breaks through the noise of high-pressured fund raising and touches people as human beings. We plan to continue to use Madeleine at Kind Word for continued consultation all along our journey!Posted on Google![]()
Sarah Masterson16 days agoTrustindex verifies that the original source of the review is Google.
I so appreciate the Conversation Skills workshop Maddie (of Kind Word) offers! We could *all* benefit from her support on an essential but rarely-supported business (and life) skill: Meeting new people and making authentic connections with confidence. In any sector, conversation with new people is part of the job. But we're never trained to do it well! Maddie's warm, relaxed, and actionable approach makes it easier.Posted on Google![]()
Tiffany Tsao41 days agoTrustindex verifies that the original source of the review is Google.
I work at a not-for-profit arts organisation and we had such an insightful and practical training session with Maddie at Kind Word last week. I came away with a new perspective that made the task of fundraising seem much less daunting than before – and more genuine and heartfelt. I especially liked how she shared basic principles from her methodology that we can adapt to suit our particular organisation's needs and continue to build on. As they say, "Teach someone to fish, and you feed them for a lifetime."Posted on Google![]()
Kristie Preslar52 days agoTrustindex verifies that the original source of the review is Google.
I am extremely passionate about the services I want to provide future clients. I often struggle with translating those passions into the written word. Creating a focused message is hard! I received the much needed direction, encouragement, and actionable resources from my one-on-one session with the owner of Kind Word, Maddie Nance. She guided me through an open and authentic conversation in order to understand the why, the what, and the how of the services I want to offer. She asked thought provoking questions, carefully listened to all my words, skillfully tracked the free flowing thoughts, summarized them throughout the session and translated my words into a meaningful resource sent to me within hours after our session. I am energized, encouraged, empowered, and more confident in how to communicate the services I will provide in a focused, intentional, and authentic way. Thank you Maddie!Posted on Google![]()
Erin Peshoff106 days agoTrustindex verifies that the original source of the review is Google.
I came into this session thinking I had my messaging figured out. I did not. Madeleine runs a structured process, Kind Persuasion, and what makes it work is that she asks questions that sound simple and are not. Within the first twenty minutes she had reflected back language I use with clients that I had never thought to put on my own website. She pressed me when I got vague. She named specific phrases and frameworks, not just general principles. By the end I had a list of things I could actually do: where to finish a sentence I had been cutting short, how to use the word "specifically" to earn credibility instead of just claiming it, why "focus on things that matter" is the kind of line that sounds good and convinces no one. If you work in the social sector and you have been writing your own copy by feel, book this session. She will not rewrite your words. She will show you where your words stopped working and why.Posted on Google![]()
Tina Cardosi149 days agoTrustindex verifies that the original source of the review is Google.
I loved Maddie's presentation! I have to admit, before I came, I wondered how it would benefit me as a designer, but I learned so much. I ended up with two full pages of notes! Your storytelling and ability to keep everyone engaged were fantastic.Posted on Google![]()
Marissa Martin184 days agoTrustindex verifies that the original source of the review is Google.
I enjoyed Madeleine’s course on emotive writing strategies! The information is clear, relevant, and well organized. It covers messaging techniques that are valuable for any kind of marketing. She also goes further into important topics specific to fundraising. The course is brief and straightforward yet insightful and impactful. I would recommend it to anyone who works in communications for a nonprofit or mission-driven organization.Posted on Google![]()
Sonja Betschart221 days agoTrustindex verifies that the original source of the review is Google.
Loved working for a first collaboration with the team of Kind Word. They helped our non profit organization with aligning the messaging of our new positioning, and specifically the elevator pitch and core messaging. Their insights and recommendations have been of great value and extremely practical and easy for us to integrate. In addition to their skills and expertise, our collaboration has been a lot of fun and very enriching. I can't wait to engage in a next collaboration with the Kind Word team!Posted on Google![]()
Emmanuel Ogunniyi224 days agoTrustindex verifies that the original source of the review is Google.
Madeleine delivered a powerful and practical storytelling session for our nonprofit fellowship. Her framework was clear, ethical, and immediately applicable. I left better equipped to connect with donors in a meaningful way. Highly recommend her for any nonprofit looking to strengthen their messaging and impact.Posted on Google![]()
Christianah Omofoye225 days agoTrustindex verifies that the original source of the review is Google.
Madeleine’s storytelling training session was a great place to be. It was insightful and informative. Definitely worth listening to.Posted on Google![]()
Joshua Olunlade225 days agoTrustindex verifies that the original source of the review is Google.
Thank you so much for such a practical and generous session this evening. The framework you shared was incredibly clear, actionable, and deeply aligned with the kind of impact we hope our Fellows will create. I especially appreciated how you broke storytelling down into something both strategic and ethical, I believe it gives our community not just inspiration, but tools they can immediately apply.Posted on Google![]()
Tina Krall309 days agoTrustindex verifies that the original source of the review is Google.
Maddie at Kind Word is the real deal. I brought her in to work with one of my nonprofit clients to sharpen their case for support language, and she knocked it out of the park. She’s true to her business name—kind, thoughtful, easy to collaborate with—and also incredibly smart and sharp as a writer. My client's messaging is now clearer, more compelling, and much more donor-ready. I’d recommend Maddie to any nonprofit fundraising team looking to elevate their storytelling and case for support.Posted on Google![]()
Janyne Hogan388 days agoTrustindex verifies that the original source of the review is Google.
It was such a delight to work with Maddie at Kind Word for a strategic review consultation on Key Messaging and Case for Support materials for our newly forming Foundation. Maddie's expertise, and passion for her craft is second to none! Janyne Hogan, Netball NSW Foundation.Posted on Google![]()
Seth Giammanco449 days agoTrustindex verifies that the original source of the review is Google.
After getting to know Kind Word through their great content on LinkedIn, a couple of conversations, and shared community in The Nonprofit Hive, we engaged them as a strategic partner. They helped us with revised messaging and website copy. Their strategic guidance, process, and copy writing abilities are wonderful. They are collaborative as well as instructive which is exactly what we were looking for. We are really excited about the work that was done and are looking forward to rolling it out very soon.Posted on Google![]()
Mac-Jane Crayton509 days agoTrustindex verifies that the original source of the review is Google.
Thank you for your amazing session on “Communicating Impact to Stakeholders.” Your storytelling approach was truly a highlight. Attendees loved your creative ideas on crafting narratives that resonate with donors and the community. Your talk inspired people to rethink how they share their nonprofit’s story. It was truly a joy working with you, Maddie.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
1:1 Kind Persuasion Session
One focused hour where Madeleine walks you through a structured set of questions and you leave knowing exactly how to update your messaging.
This is a virtual, one-on-one, 60-min session with Madeleine.
How it works:
- We work through the four stages of Kind Persuasion™ together
- The questions surface where your message is connecting, and where it’s losing people
- You receive specific, usable language as we go
- You leave with a written summary of key takeaways, including “say this, not that” swaps you can use right away
Recommended for: Anyone who represents a cause, whether you’re a nonprofit leader or business owner. You feel like your message isn’t convincing the right people (or anyone) and you need expert advice you can action immediately.
Investment: $500
Organizational Positioning & Messaging
Know exactly what to say and how to say it.
This is deep strategic work through the Kind Persuasion™ lens. We create a messaging foundation you can use everywhere from your fundraising appeals and website to partnership proposals and impromptu conversations about your mission.
A typical engagement includes:
- Competitor messaging analysis
- Voice of donor research
- Unique positioning development
- Vision and mission statements
- Tagline development
- Elevator pitch
- Fundraising propositions, including our signature 12-Second Fundraising Pitch™
- Emotive storytelling strategies
- Program-specific messaging
- Your own internal messaging guide to keep
Recommended for: When your organization’s messaging hasn’t kept pace with your work. You are ready to reposition how you communicate your mission.
Investment: $10,000
Team Workshop:
Kind Persuasion
Develop a shared language about your mission.
Your team will learn:
- How to understand what someone cares about
- How to build emotional connection
- How to build trust
- How to make one clear, kind ask that people want to act on
- One shared language, so every team member carries the same message
Half-Day In-Person Team Workshop: Get your team members in one room, speaking one language. Hands-on Kind Persuasion training so every ambassador can carry the message confidently wherever they go.
Investment: $5,000
Team Workshop:
Kind Conversation Skills
Help your team build real connection at work and beyond.
Your team will learn:
- Madeleine’s system for remembering names
- Easy openers for talking to someone new
- Questions that naturally go beyond small talk
- Ways to end a chat without the awkwardness
Half-Day In-Person Team Workshop: We all know that moment when we want to connect more deeply with someone but find ourselves stuck on small talk. This costs us relationships at work and outside it. It takes specific skills to have real conversations. Madeleine teaches proven techniques your team can use everywhere from client meetings to social events.
Investment: $5,000
Keynotes & Conference Speaking
Bring an ethical perspective on persuasion to your conference, event, or team off-site.
Madeleine speaks on the topic she’s spent nearly two decades developing in the field and learning what truly moves people to act.
Signature Talk
- The Kind Persuasionist: why you don’t have to choose between moving people and respecting them.
A talk for rooms full of people who care about their cause, but struggle to articulate it. Your audience leaves feeling braver about persuasion, and clear on how to move people without being pushy.
Recent appearances:
Appalachian State University (NC)
DMAW Creative Day 2026 (VA)
CharityHowTo (virtual)
Recommended for: People who organize conferences, events, and team off-sites, and are looking for a fresh, ethical take on persuasion to inspire their audience.
Investment: Fee ranges depending on format and audience